1. Overview

This Refund & Cancellation Policy explains when and how you can cancel a booking with Sachin Deep Cleaning and how refunds are processed. By booking a service through sachincleaning.online or our app, you agree to this policy.

2. Cancellations by You

• Free cancellation: Cancel at least 4 hours before your scheduled service start time for a full refund.
• Late cancellation: Cancellations made less than 4 hours before the scheduled time may be subject to a cancellation fee of up to 25% of the order value to cover cleaner allocation.
• No-show: If our professional arrives and cannot access the property or no one is available, the booking is treated as completed and is non-refundable.

3. Cancellations by Us

If we cancel your booking for any reason (e.g. cleaner unavailability), you will receive a 100% refund to your original payment method or wallet, or the option to reschedule at no extra cost.

4. Service Quality Issues

Your satisfaction matters. If you are not satisfied with the cleaning:

• Report the issue within 24 hours of service completion (with photos where possible) via phone, WhatsApp, email, or a support ticket in the app.
• We will first offer a free re-clean of the affected area.
• If a re-clean is not possible or does not resolve the issue, we may offer a partial or full refund at our reasonable discretion.

5. How Refunds Are Processed

• Online (Razorpay) payments are refunded to the original payment method.
• Refunds are typically initiated within 2 business days of approval and may take 5–7 business days to reflect, depending on your bank/provider.
• Where applicable, refunds may be credited to your in-app wallet for faster use on future bookings, with your consent.
• Cash / Pay-After-Service orders that were never charged are simply cancelled with no amount due.

6. Non-Refundable Items

• Completed services with no quality issue reported within 24 hours.
• Cancellation-fee portions for late cancellations.
• Promotional discounts, coupons, and loyalty-point redemptions (these are not refunded as cash).

7. Contact for Refunds

📞 Phone: +91 92679 05943

💬 WhatsApp: +91 92679 05943

✉️ Email: sachindeepcleaning@gmail.com